Unplanned outage of the website and API.

Incident Report for GlobalGiving

Resolved

This issue has now been resolved.

The root cause was an expired SSL certificate due to a break in our notification process. This process has also been corrected to include multiple notifications to a larger group with a longer lead time.

Posted Feb 23, 2022 - 22:32 EST

Update

We are deploying the fix now and estimate one hour to the completed resolution.

Posted Feb 23, 2022 - 21:35 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 23, 2022 - 20:31 EST

Update

We are continuing to investigate this issue.

Posted Feb 23, 2022 - 19:45 EST

Update

We are continuing to investigate this issue.

Posted Feb 23, 2022 - 19:22 EST

Investigating

We are currently investigating this issue.

Posted Feb 23, 2022 - 19:19 EST

This incident affected: GlobalGiving.org, API, and Project Entry.