GlobalGiving.org slow to respond, timing out

Incident Report for GlobalGiving

Resolved

We have put some changes into place to better handle the traffic coming in for the Little by Little campaign, which have resolved the issues on the rest of the site. If you have any further problems, please email customerservice@globalgiving.org

Posted Apr 08, 2019 - 20:49 EDT

Update

We have taken some corrective actions, which have helped. We are continuing to investigate the root cause and put additional fixes into place. Sorry for the inconvenience.

Posted Apr 08, 2019 - 17:38 EDT

Investigating

We have received reports that some parts of our site are loading very slowly or failing to load all together. We are looking into the issue and seeking to resolve it as quickly as possible.

Posted Apr 08, 2019 - 15:10 EDT

This incident affected: GlobalGiving.org, API, and Project Entry.