An internal SSL certificate expired this morning. Although we had proactive renewed and rotated the certificate, a configuration error prevented the new certificate from being properly deployed. Additionally, we discovered an error with the intermediate certificate which we had to resolve after fixing the configuration error. We apologize for the trouble and are making changes to ensure that this does not happen again.
Posted Feb 10, 2021 - 12:04 EST
Resolved
We have finished verifying that all GlobalGiving sites and services are up and operational again. We determined the root cause and have documented how to prevent it from happening again. Thank you for your patience and understanding.
Posted Feb 10, 2021 - 10:54 EST
Monitoring
We have a fix in place and the site appears to be working. We are verifying that all features of the site are functional now and will update as soon as we are confident that everything looks great.
Posted Feb 10, 2021 - 10:42 EST
Update
Our first fix was not the entire solution. We are working on another deploy which we believe will solve the problem
Posted Feb 10, 2021 - 10:28 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 10, 2021 - 08:25 EST
Identified
We have identified the cause of the problem and are working to deploy a fix as quickly as possible. Thank you for your patience
Posted Feb 10, 2021 - 08:24 EST
Investigating
Our automated monitoring tools have alerted us that there’s a problem with the API and some of the dynamic functions on the site (e.g. things slow to respond, getting server busy messages). We’re investigating and working on a fix. 
Posted Feb 10, 2021 - 07:30 EST
This incident affected: GlobalGiving.org, API, and Project Entry.